Frequently Asked Questions

Yes. AR Studio is built on WebAR, so it runs in the browser on both iPhone (Safari) and Android (Chrome) — no app, no install. Your visitor scans the QR code or taps the link, allows camera access, and the experience opens.

Very old or low-end devices may fall back to a 3D viewer without camera AR, so the model is still viewable — nothing ever breaks completely.

Yes — AR Studio works anywhere with an internet connection. There's no region lock and no app-store availability to worry about, because everything runs in the browser.

Your 3D assets are served from a global CDN, so experiences load quickly whether your audience is in New York, Berlin, Mumbai or São Paulo.

These are the AR types you can build and publish right now:

• Surface AR — place a 3D model on any floor or table.
• Wall AR — hang artwork, frames or signage on a wall.
• Image Tracking — a 3D model appears on top of a printed image.
• Multi-Image AR — several target images, each with its own model.
• Product Showcase (Multi) — several products your viewer can tap through.

More AR types — Face Filter, Portal AR, Hand Track, T-Shirt Print and Cross AR — are marked Coming Soon in the designer and will unlock as they're production-ready.

A quick guide:

• Selling a product? Surface AR — customers place it in their own room at true scale.
• Art, frames, signage or TVs? Wall AR.
• Packaging, posters, menus or business cards? Image Tracking — the model springs out of the printed artwork.
• A catalogue or several printed items? Multi-Image AR — one experience, a different model per image.
• Showing a range of products in one go? Product Showcase (Multi) — viewers tap through your models.

Still unsure? Start with Surface AR — it needs no printed target and works anywhere.

Surface AR lets users place 3D models on any flat surface like a table or floor — great for product visualization, furniture, and interactive displays. Image Tracking AR attaches a 3D model to a specific target image — the model appears when the camera detects that image. Perfect for packaging, business cards, posters, and print materials.

AR Studio works for any industry — hospitality (interactive menus), real estate (architecture visualization), education (anatomy models), retail (product showcases), packaging (nutrition scanners with Image Tracking), aviation, events, fashion (virtual try-on), marketing campaigns, business cards, and much more.

For Surface AR and Wall AR: a .glb file (used on Android and desktop) and a .usdz file (used by iOS AR Quick Look) — supplying both gives every visitor the best experience.

For Image Tracking and Multi-Image: a compiled .mind target file plus your .glb model, with an optional preview image (JPG/PNG).

Keep models lightweight — ideally under about 10 MB — so they load fast on mobile data. Sample files are available in the designer if you want to test first.

Yes. In the Dashboard deploy section, there's a "Sample Files" download button that gives you a ZIP containing example .glb, .usdz, and .mind files so you can test the platform before uploading your own assets.

It's a simple 3-step process in the Dashboard: Step 1 — name your project and select your AR type (Surface or Image Tracking). Step 2 — upload your files by clicking or dragging & dropping them into the upload zones. Step 3 — customize your viewer settings (branding, buttons, colors) and hit Deploy. You'll instantly get a QR code and shareable link.

Yes. In the Viewer Customization panel you can: hide AR Studio branding (Creator & Pro plans), add a custom header text, set an info popup message, add a website button with custom color, and choose between a gradient or flat-color AR button. All changes are previewed live before you deploy.

Yes — on Creator and above. Turn on Password in the viewer customization panel and set a code. Anyone opening the link has to enter it before the AR loads.

It's ideal for client previews, unreleased products, paid content, or any experience you don't want publicly accessible.

Yes, in Image Tracking AR mode. A capture button appears after the AR scene loads — tap to take a JPEG screenshot, or press and hold to record a video (saved as MP4 where supported). Both save directly to the user's device and appear in their normal photo gallery.

A view is one person opening one of your AR experiences, and your allowance is shared across all your projects, resetting with your billing cycle (Lite 1,000 · Creator 10,000 · Pro Studio 100,000).

Your dashboard shows live usage, and we'll flag it as you get close — so you're never surprised. If you're consistently near the ceiling, upgrading takes effect immediately and your experiences keep running.

Yes, you can upgrade at any time from the Pricing page. Your new plan takes effect immediately. If you're on Lite and need Image Tracking AR, you'll need to upgrade to Creator or Pro Studio.

You can cancel your subscription securely at any time by clicking the "Manage Subscription" link found at the bottom of the email receipt we sent you when you subscribed. Your plan stays active until the end of your current billing period.

Image tracking quality depends almost entirely on your target image. Good targets have:

• Lots of visual detail and high contrast (photos and busy artwork work well).
• No large flat areas of a single colour.
• No repeating patterns — stripes, grids and checkerboards confuse the tracker.
• A non-square, asymmetric composition so the tracker can tell orientation.

Also make sure the printed target is flat, well-lit and not glossy — glare and curling paper are the most common real-world culprits. If a target still tracks poorly, swapping to a more detailed image usually fixes it instantly.

Very fast. Your 3D assets are served through a global CDN (Bunny.net) which ensures low-latency delivery worldwide. Most experiences load within 2–5 seconds depending on the file size and the user's connection. A loading indicator with percentage shows real-time progress.

Yes. Your Profile page has a full Analytics tab with: total views, unique visitors, AR activation rate, average session duration, return rate, views over time chart, peak hours, device/OS/browser breakdown, top countries with a geographic map, traffic sources, and languages. You can filter by time period and by project, and export the entire report as a PDF.

Your Profile page has a Campaigns tab where you can see all your projects. You can search by name, filter by AR type (Surface or Image Tracking), sort by most recent or most views, preview any project, share its link with one click, view its QR code, or delete it.

Yes. With Enterprise, our team handles the whole thing: 3D modelling or optimising the models you already have, choosing the right AR type, building and customizing the experience, and publishing it under your brand.

You get the finished QR codes and links; you don't have to touch the designer at all. Tell us what you're trying to achieve on the contact page and we'll take it from there.